General Terms and Conditions

Article 1 – Definitions

In these general terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer may exercise the right of withdrawal.
Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur.
Day: calendar day.
Ongoing contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.
Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction.
Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period.
Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.
Distance contract: a contract concluded within the framework of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract.
Means of distance communication: any means that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same place.
General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the Entrepreneur

Company name: Blazr
Chamber of Commerce number: 91935601
Trade name: NoraFashion
VAT number: NL004926243B64
Customer service email: info@norafashion.nl
Business address: Jachtlustweg 30

Article 3 – Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated prior to concluding the contract where the terms and conditions can be consulted and that they will be sent free of charge upon request.

If a contract is concluded electronically, the text of these terms and conditions may be made available electronically in such a way that the consumer can easily store them on a durable data carrier.

If specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly. In the event of conflicting conditions, the consumer may rely on the provision that is most favorable to them.

If one or more provisions are wholly or partially void or annulled, the remaining provisions shall remain in full force and effect. In such case, the parties shall agree on a new provision that most closely reflects the original intention.

Situations not regulated in these terms and conditions shall be assessed in accordance with the spirit of these terms and conditions.

Any ambiguities regarding the interpretation or content of one or more provisions shall also be interpreted in accordance with the spirit of these terms and conditions.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be clearly stated in the offer.

The offer is non-binding; the entrepreneur is entitled to modify and adjust the offer.

The offer contains a complete and accurate description of the products and/or services offered, with sufficient detail to allow the consumer to make a proper assessment.

Obvious mistakes or errors do not bind the entrepreneur.

All images, specifications, and data are indicative and cannot give rise to compensation or dissolution of the contract.

Product images are a realistic representation; however, the entrepreneur cannot fully exclude color deviations.

Each offer clearly states the rights and obligations associated with acceptance, such as:

  • the price, excluding customs clearance costs and import VAT (at the customer’s expense);

  • any shipping costs;

  • the method of payment, delivery, and execution;

  • whether the right of withdrawal applies;

  • the period of validity of the offer or price;

  • how the consumer can check and correct their data before confirmation;

  • other relevant conditions.

Article 5 – The Agreement

The agreement is concluded at the moment the consumer accepts the offer and meets the stated conditions.

In the case of electronic acceptance, the entrepreneur shall promptly confirm receipt of the acceptance. As long as receipt has not been confirmed, the consumer may cancel the agreement.

The entrepreneur takes appropriate technical and organizational measures to ensure secure electronic data transfer.

The entrepreneur may investigate whether the consumer can meet their payment obligations and assess other relevant factors. If there are justified reasons, the entrepreneur may refuse an order or attach special conditions to its execution.

Upon delivery, the consumer will receive the following information:

  • the address for complaints;

  • information about the right of withdrawal or its exclusion;

  • warranty and service details;

  • termination conditions for ongoing contracts, if applicable.

All agreements are concluded subject to product availability.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement within 30 days without giving any reason. The period starts on the day after receipt of the product.

During the cooling-off period, the consumer must handle the product and packaging with care. The product must be returned in its original condition and packaging where reasonably possible.

The consumer must notify the entrepreneur by email or in writing within 30 days of receipt that they wish to withdraw from the agreement and must return the product within 30 days. The consumer must be able to prove that the product was returned on time (e.g. proof of shipment). Returns may also be sent directly to the supplier in China.

If the consumer does not exercise the right of withdrawal or return the product within the stated periods, the purchase becomes final.

Article 7 – Costs in Case of Withdrawal

If the right of withdrawal is exercised, all return shipping costs are borne by the consumer, including any costs for returning goods to the country of origin (China).

Amounts paid will be refunded as soon as possible, but no later than 30 days after withdrawal, provided the product has been received or sufficient proof of return has been supplied.

Article 8 – Exclusion of the Right of Withdrawal

The entrepreneur may exclude the right of withdrawal for clearly stated products or services, such as:

  • custom-made or personalized products;

  • products of a personal nature;

  • perishable or time-sensitive goods;

  • products whose price depends on fluctuations in the financial market;

  • newspapers and magazines;

  • sealed audio/video recordings or software where the seal has been broken;

  • hygiene products where the seal has been broken.

Also excluded are services relating to accommodation, transport, catering, or leisure activities with a specific date, and services that have begun with the consumer’s consent before the end of the cooling-off period.

Article 9 – The Price

Prices will not be increased during the validity period of the offer, except as a result of changes in VAT rates or other legal regulations.

Products subject to market fluctuations may have variable prices.

Delivery takes place outside the EU; the entrepreneur does not charge VAT. Import VAT and customs duties are collected by the courier upon delivery.

Typing and printing errors are reserved; the entrepreneur is not obliged to deliver at an incorrect price.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated, and reasonable requirements of soundness and usability.

Defects or incorrectly delivered products must be reported within 30 days of delivery. Returns must be made in the original packaging and in new condition.

The warranty corresponds to the manufacturer’s warranty. The warranty expires if:

  • the consumer has repaired or modified the product themselves;

  • the product has been exposed to abnormal conditions;

  • damage has resulted from negligent use;

  • defects are the result of statutory regulations concerning materials or quality.

Article 11 – Delivery and Execution

The entrepreneur will exercise due care when executing orders.

The delivery address is the address provided by the consumer.

Orders are executed within 30 days unless otherwise agreed. In the event of delay, the consumer will be informed and may dissolve the agreement, in which case a refund will be made within 30 days.

If a product is unavailable, a replacement product may be supplied, provided this is clearly stated.

The risk of damage or loss passes to the consumer at the moment of delivery.

Article 12 – Ongoing Contracts: Termination and Renewal

Consumers may terminate contracts for an indefinite period with a notice period of one month.

Contracts for a fixed term may be terminated at the end of the term with a notice period of one month.

Automatic renewal is limited (e.g. magazines for a maximum of three months).

Trial and introductory subscriptions end automatically.

Contracts with a duration longer than one year may be terminated monthly after the first year.

Article 13 – Payment

Unless otherwise agreed, amounts due must be paid within 7 working days after the start of the cooling-off period.

Incorrect payment details must be reported immediately.

In the event of late payment, reasonable collection costs may be charged.

Article 14 – Complaints Procedure

Complaints must be submitted in writing within 7 days after discovery.

The entrepreneur will respond within 30 days. If more time is required, the consumer will be informed.

A justified complaint will be resolved by repair or replacement, at the discretion of the entrepreneur.

A complaint does not suspend the consumer’s payment obligations unless otherwise agreed in writing.

Article 15 – Disputes

All agreements between the entrepreneur and the consumer are governed exclusively by Dutch law, even if the consumer resides abroad.